VoIp Services - Afritic Group

VoIP

Welcome to Afritic Group's VoIP Services

we redefine communication solutions for your business. Our Voice over Internet Protocol (VoIP) services bring unparalleled clarity, flexibility, and efficiency to your communication infrastructure.

Unlimited calls
One phone number for calling, team messaging, and video meetings

What is a VoIP phone?

A VoIP phone is a kind of telephone that uses IP technology to transmit calls. It can come either in the form of specialized digital hardware or a program (running on a computer or mobile device) that performs the same functions.

Fitted with a microphone and receiver, a VoIP telephone takes the sound you generate and converts it into packets of data. It then sends it over the network and out through the internet. The phone on the other end then decompresses the data and plays it back for the other person to hear.

SERVICES

Services

We Serve the Best Work

Phone Systems

Transform the way your team communicates with our advanced VoIP phone systems. Enjoy crystal-clear voice calls, seamless call routing, and a host of features designed to enhance collaboration.

Voice Mail

Say goodbye to missed messages and hello to a more organized inbox. Our VoIP voice mail service ensures that you never miss a crucial message, providing a reliable and accessible platform for managing your voicemail.

Benefits of Afritic Group's VoIP phone system

Lower costs

Unlike legacy PBX, VoIP phone systems only require a strong internet connection. This means significant savings on infrastructure and hardware. VoIP also allows long-distance and international calls via the internet at no added cost

Easy and simple setup

There’s no need to wait for tedious installations. We understand the value of time in business here at Afritic Group. You can count on us to have your virtual phone service up and running in no time.

Additional features

VoIP is not just about making calls; it also presents a chance to utilize a unified communications solution that includes an array of extra features, such as call forwarding, call routing, call recording, SMS messaging, voicemail, video chats, and more.

Mobility and flexibility

VoIP does not tie you to a physical workstation, giving your business the means to meet the rising demand for remote work. Employees can work from anywhere, anytime, and from any device.

Unparalleled security

Afritic Group's VoIP services are encrypted with secure voice between endpoints on the network. This translates to VoIP phone calls that are protected from interruption and threats like power outages, inclement weather, malicious attacks, etc.

Scalability

Traditional business phones are static, but VoIP evolves with you. Whether you have plans to expand to multiple locations or add international people to your team, you can scale easily with a VoIP business phone system like Afritic Group's.

Technologies

Process

How do VoIP phones work?

Voice over IP technology involves a set of different protocols working together to replicate telephony functions. Each protocol has a different function, but all work simultaneously in real time.

Session Initiation Protocol or SIP

The general purpose of SIP is to set up real-time multimedia sessions between two or more participants over the internet. In VoIP, this protocol is the signaling component of the technology. It:

initiates the call (when you dial a phone number),
establishes a connection (when the person being called answers the phone), and
terminates the connection (when either of the participants drops the call).

While more complex processes are going on to establish these connections, that is basically what SIP does for VoIP.

Real-time Transport Protocol or RTP

On the other hand, RTP is responsible for carrying multimedia, which in the case of VoIP is voice audio. It carries the digital voice audio data packet back and forth during VoIP phone calls. After which, codecs then convert the compressed digital audio data packet to uncompressed audio so that it can be played or heard by the call participants. There are many different types of codecs, which can affect call quality and clarity.

What are the different transport protocols for VoIP?

Transmission Control Protocol (TCP) and User Datagram Protocol (UDP) are the two primary types of transport protocols used for data transmission across the internet. Data travels over the internet in packets, which are transmitted using the IP network. Imagine sending a letter: you need an envelope to make sure it is delivered to its destination untouched and without delay. TCP and UDP are two kinds of envelopes you can use, and they both carry digital signals in the form of data packets. How does one differ from the other?

Transmission Control Protocol for accuracy

TCP is a connection-based protocol module that offers good integrity and error-checking capabilities, which is why it’s commonly used in most web-based traffic. TCP is the more reliable of the two protocols because it’s designed to cope with network failures and can adapt to available resources in the network.

When a packet is sent from one end to the other, the destination acknowledges the receipt by sending a packet back to the source. The packet will be resent if the source doesn’t receive an acknowledgment packet or if the packet states that there was a problem during transmission.

The process ensures swift transmission. But since there’s little error checking involved, it’s likely that the packets get distorted along the way. This could mean a slight slip in words, choppy voice, or distorted audio for VoIP calls.

TCP is so prevalent across the internet that it’s usually combined with Internet Protocol (IP) and written as TCP/IP (TCP over IP).

User Datagram Protocol for speed

While TCP is optimized for accuracy, UDP is focused on speed. It is connectionless, meaning data packets can be sent without any “negotiation.” In a sense, it’s almost like a “send and forget” protocol, as it provides just enough control information to understand what app is running and to check whether the packets got distorted in transit.

The process ensures swift transmission. But since there’s little error checking involved, it’s likely that the packets get distorted along the way. For VoIP calls, this could mean a slight slip in words, choppy voice, or distorted audio.

While there are many VoIP service providers that employ only one type of protocol, truly good VoIP companies like Afritic Group use both to ensure the best call quality and efficiency possible.

VoIP hardware to maximize your internet telephone usage

As businesses all over the world continue to embrace cloud communications, you should find ways to enhance your internet phone experience. Here are some hardware that you can utilize to make the most out of VoIP technology:

Desk IP Phones

These are considered the standard in business VoIP, delivering everything you need from an internet phone. Desk IP phones are connected to computers or routers via ethernet cables for connection and power.

Most units have a graphical LCD screen that shows different features like caller ID and call transfer, programmable buttons with speed dialing options, and dedicated speakers and microphones. Some even have touch screens and expansion modules for easier manual routing of incoming calls.

These desk phones work well as regular phones, receptionist phones, or call center phones.

Conferencing Phones

VoIP conference phones are best for multi-party phone calls. They are sometimes called starfish phones because of their shape, which enables omnidirectional microphone configuration. This means that the lines on the conference phones are electronically balanced so that you can hear and speak with each caller clearly from all sides.

Because there’s no shortage of conference calling schedules in the office, it pays to invest in a good IP conference phone. You’ll be surprised how productive your business conversations can get when you have the right tools to help.

One of the more popular examples is the Polycom soundstation IP conference phone.

Business routers

A router is responsible for forwarding data packets between devices in a network or from the devices to the internet. It designates a local IP address for every device to ensure the data packets don’t get lost within the network.

If your company spends a lot of time communicating with customers and suppliers, you are vulnerable to information leakage and cyber attacks. A router is your network’s first line of defense. Businesses typically have designated IT professionals to ensure their network security is good. But if you sign up for a hosted VoIP service, everything is handled by the provider.

While consumer-level routers can support about a dozen devices, they are not enough for large and small businesses. It is a must to invest in an enterprise-class router. After all, growth should be in every business owner’s mind.

Handsets

Originally, “handset” was the term used to describe the device you pick up and hold close to your ear and mouth so you can listen and talk with the person on the other line. You will see the handset connected by wire to the unit in a regular landline phone.

A VoIP handset typically has the same basic features and capabilities as a traditional phone.

Handset has also been used to refer to mobile phones and to the part of the telephone (wired or wireless) that delivers the same function.

VoIP technology is utilized in many innovative ways today (instant messaging, video conferencing, and virtual faxing, among others. Still, if you’re someone who enjoys lifting a handset during calls, this accessory is for you.

Computers and mobile devices

By installing an app, you can use your computer or mobile device as a VoIP phone. You get the full functionality of a “regular phone” without having to purchase one. This is a common practice among businesses, as it offers mobility and usability unseen in traditional phone systems. It also gives your employees flexibility because they don’t have to be tied to their office desks all the time.

Apart from the wrong prioritization of QoS, dropped calls can also be attributed to insufficient bandwidth. This is especially the case if dropped calls are frequent during the busiest times in your office.

Analog telephone adapters (ATA)

Analog telephone adapters allow you to place calls over the internet even if you’re using a traditional landline device—and you can use the same number, too! ATA acts as an interface between your analog phone and your VoIP system, converting analog signals into digital traffic.

This seems like a huge money-saving practice at first glance, especially if you want to keep your existing PSTN phones and don’t have enough budget to purchase new VoIP phones. However, ATA does not give you access to all the advanced features built into modern VoIP handsets.

As such, some businesses use ATA only as a transitional device until they are ready to purchase their own IP-enabled phones.

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